service

Service Level Incentive: Award to Staff

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On behalf of the Company’s Stakeholders, we would like to congratulate the Stowe Employees for the commitment they displayed to their employ at Stowe and in jointly succeeding in reaching targeted Service Level Standards set out by our clients.
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Stowe announces it’s highest, Individual Performance Awards for 2011

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Each year, as part of the staff recognition campaign, Stowe Holdings awards the “Chairman’s Award” to a staff member who performs above expectations on a consistent basis. 2011 is one of only 3 times the award has been given to two staff members. In 2011 both Jonathan Wallis and Gareth Goodyear have been given this honour in recognition of the work they have done in Cape Town and Johannesburg respectively. Continue Reading →


Stowe acknowledges Top Performer for the Year 2010

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At the CEO’s annual review of the year, Stowe Holdings (PTY) LTD announced Marlene Esterhuizen, the Company’s Key Account Manager on the Sasol account, to be the Year 2010 top performer and achiever within the organisation. Continue Reading →


Stowe’s highest Performance Award goes to Borsutzky

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Stowe Holdings (PTY) LTD announced Thiemo Borsutzky, the Company.s Call Centre Manager, to be the Year 2009 top performer and achiever within the organisation. Continue Reading →


Stowe’s Highest Award Goes To Robert Jansen Van Vuuren

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Stowe Holdings (PTY) LTD congratulates Robert Jansen van Vuuren for receiving the Year 2008 Chairman’s Award for Performance and Service Excellence.

This prestigious award is handed out each year to a Stowe employee nominated as the top performer in the Company. Candidates are evaluated and selected against the highest standards of work performance, dedication and loyalty, as well as the individual’s contribution towards the improvement of his/her working environment. Continue Reading →


Excellent service delivery brings further incentives to Stowe employees

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In 1927 Sir John Hoskyns stated :

“Strategic leadership requires one important skill.
It is a readiness to look personally foolish;
And a readiness to discuss half-baked ideas.

Since most fully baked ideas start out in that form;
You need total honesty & a readiness to admit when you got it wrong,
But also an eager readiness to celebrate when you got it RIGHT !”
________________________________________
This quote rang true when Stowe launched its new corporate image at a gala event on 01 August 2001, and it surely is pertinent when celebrating yet another outstanding result of the Company’s service delivery to its customer-base.

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Retalix (Nasdaq: Rtlx), Stowe Holdings & CEB Software Services conclude MOU for African Alliance

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Stowe Holdings and CEB Software Services Ltd announced today that they will partner with Retalix (NASDAQ: RTLX) , a global provider of software solutions for retailers and distributors, to deliver Retalix software solutions to the African & South African Fuel and Service Station industry.

Under the agreement, Retalix will provide its software solutions for the African and South African fuel service industry, while Stowe Holdings and CEB Software Services will take responsibility for implementation, training, and local support for the Retalix fuel and convenience store products.

With over 10,000 sites installed worldwide, Retalix offers a broad line of software applications designed for petroleum and convenience store retailers, including Retalix StorePoint for the store point-of-sale (POS), quick service restaurant and back office; Retalix Fuel, Retalix HQ-Convenience for central management; Retalix DemandAnalytX for optimization of store ordering and Retalix Loyalty and Promotions.

“Retalix, Stowe and CEB are committed to serving the specific needs of the South African fuel service industry,” said Yoni Stutzen EVP International Business at Retalix. “Stowe and CEB’s intimate knowledge of the South African market, and their vast experience in the Fuel and Service Station industry, together with Retalix software, creates an excellent technology and knowledge combination for South African Fuel and Convenience stores retailers who are looking to streamline their operations, enhance customer experience and improve margins in their businesses.”

About Retalix:
Retalix is an independent provider of software solutions to retailers and distributors worldwide. Retalix solutions serve the needs of grocery chains, convenience and fuel retailers, food and consumer goods distributors and independent grocers. Among its customers in South Africa are Shoprite-Checkers, Woolworths, Spar, and Clicks. The company’s International headquarters are located in Ra’anana, Israel. For more information about Retalix, please visit www.retalix.com.

About Stowe Holdings:
Stowe Holdings is a supplier of innovative services related to Fuel Management solutions in the African Fuel & Energy mark since 1989. The company specializes in Systems Integration and support & maintenance solutions for Fuel Management Systems.

Stowe provides hardware and software design, installation, and support via a 24-hour call center, as well as tailor-made solutions for retail and commercial petrochemical markets. Amongst Stowe’s customers are BP Southern Africa, BP African regions, Sasol Oil, Exel Petroleum, Shell South Africa, Imperial Bulk Services and others.

About CEB Software Services:
CEB and its sister company, Trade Link Retail Systems have supported Retalix Point-of-Sale systems in Africa since 1995. CEB and Trade Link operate nationally in South Africa and have installed POS systems in 16 African countries as well as in India.

In the FMCG (Fast Moving Consumer Goods) market CEB’s main customers are The SPAR Group and Shoprite Checkers. Together with OK Zimbabwe, Meikles and TM Supermarkets in Zimbabwe, CEB is providing full support to over 1400 stores and 16 000 POS checkout points.

Stowe Holdings (PTY) Ltd is a private Company, based in Cape Town, Republic of South Africa and operates as an IT specialist in the integration of Electronic and Peripheral products to its proprietary Fuel & Shop Management solutions. Founded in 1989, Stowe initially developed Point-of-Sale and Forecourt Controller solutions for the open Oil-Industry, while providing professional open industry services of Project Management, Product Implementation, Research and Development, E-Commerce services, as well as comprehensive IT product Support and Maintenance.

Released by the Stowe Public Relations Department
Contact: Stowe InterActive Editor, Patti Hart (patti@stowe.co.za). or telephone on +27 +21 +595-2766


Stowe secures multimillion-rand BP deal

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Stowe Holdings (PTY) LTD, a broad based, black economic empowerment (BBBEE) company that provides forecourt and retail information technology (IT) services to the petrochemical industry, has been awarded an extension of its existing service contract with BP for the servicing of BP’s more than 180 Express Retail convenience outlets – amongst others – throughout Southern Africa.

BP Business Information Manager, Lester Japhta, at time of signing agreement with Stowe

Stowe is primarily involved in front-end IT, which includes the design, installation, commissioning and provision of hardware and software support (via a 24-hour call center) and solutions tailor-made for retail and commercial petrochemical markets.
Stowe’s Chief Executive Officer, Henk Stander commented “While we value and appreciate BP’s confidence in Stowe Holdings – in awarding an extension to the services we are already providing BP – we are well aware of the renewed challenges to maintain our excellent service level results to this customer.”

Stander continued…”This agreement signifies the successes of our efforts in servicing BP since 1991, but also re-enforces the evident confidence from this corporate Customer to now expand the relationship between our organizations…”
In concluding this agreement, Stowe Holdings’ shows its willingness to continue on its strategy to increase its product and service offerings to the Open Fuel Industry – and in particular, the technical support of 3rd party software & peripheral products together with its own proprietary products.

Stowe Holdings (PTY) Ltd is a private Company, based in Cape Town, Republic of South Africa and operates as an IT specialist in the integration of Electronic and Peripheral products to its proprietary Fuel & Shop Management solutions. Founded in 1989, Stowe initially developed Point-of-Sale and Forecourt Controller solutions for the open Oil-Industry, while providing professional open industry services of Project Management, Product Implementation, Research and Development, E-Commerce services, as well as comprehensive IT product Support and Maintenance.

Released by the Stowe Public Relations Department
Contact: Stowe InterActive Editor, Patti Hart (patti@stowe.co.za). or telephone on +27 +21 +595-2766


Emmanuel Buthulezi claims Chairman’s Award for Performance & Excellence 2007

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Emmanuel Buthelezi and Henk Stander (Chairman)

This prestigious award is handed out each year to a Stowe employee nominated as the top performer in the Company. Candidates are evaluated and selected against the highest standards of work performance, dedication and loyalty, as well as the individual’s contribution towards the improvement of his / her working environment.

Emmanuel joined Stowe Holdings in January 2005 as a Field Technician at our Gauteng branch and by his second year, was promoted to a Systems Engineer. Even then, Emmanuel’s dedication and loyalty were beyond reproach and by June 2007 and less than a year later was promoted to a Senior Systems Engineer.

Thiemo Borsutzky, Engineering Manager of Stowe Holdings, expressed his satisfaction with this award nomination: “Emmanuel’s performance has been exemplary since I joined Stowe. I cannot recall any incidents where I could fault his abilities and dedication. His skill-levels increased to such an extent that he was promoted to Senior System Engineer with the past annual assessment.” Thiemo further said “…We regularly receive unsolicited positive comments and feedback from customers who phone the helpdesk and report favorable feedback about Emmanuel’s conduct and workmanship, this definitely stands out and serves as an example to the rest of the field-team…”

In November 2006 Emmanuel was nominated and awarded a SPOT Bonus for his outstanding effort and dedication in his department and since then, his commitment became more and more evident through numerous compliments not only from customers but also his fellow staff members.

Stowe has a proud record of service excellence not only because of the underlying success of our products but also the enthusiasm portrayed by our people and it gives us great satisfaction to reward our employees for their commitment and exceptional performance thus appointing Emmanuel for this award…

Stowe Holdings (PTY) Ltd is a private Company, based in Cape Town, Republic of South Africa and operates as an IT specialist in the integration of Electronic and Peripheral products to its proprietary Fuel & Shop Management solutions. Founded in 1989, Stowe initially developed Point-of-Sale and Forecourt Controller solutions for the open Oil-Industry, while providing professional open industry services of Project Management, Product Implementation, Research and Development, E-Commerce services, as well as comprehensive IT product Support and Maintenance.

Released by the Stowe Public Relations Department
Contact: Stowe InterActive Editor, Patti Hart (patti@stowe.co.za). or telephone on +27 +21 +595-2766


Octane Technology (PTY) LTD outsources call centre to Stowe Holdings (PTY) LTD

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Following Octane Technology’s decision to outsource its Support & Call Centre, Stowe Holdings (Pty) Ltd and Octane proudly announces the formal conclusion of a service agreement, effective 01 November, 2007.

The Stowe Support & Call Centre
The agreement is designed to provide a focused Support & Call Centre to the Octane Customer Database and enables Octane to provide its clients with the highest level of support and services, placing them in a more advantageous position for delivery.
Stowe Holdings (Pty) Ltd has a top class infrastructure, technological background and expertise to manage and meet with Outsourced Call Centre requirements of this nature.
The Stowe Support Scope includes 1st line contact, ticket logging, problem classification and 2nd line in depth problem classification diagnosis, support of modem connectivity and file retrieval, monitored through stringent service level criteria and guidelines.

Octane Technology (Pty) Ltd is a technology company skilled to deliver Financial and Business Solutions to the Retailing Industry, with specific expertise and solutions for the Fuel Industry.
Octane’s decision to appoint Stowe Holdings (Pty) Ltd as its preferred Business Partner for the provision of Helpdesk Support and service excellence to its clients, is in line with its strategy to focus on its core development and solutions’ activities.
Christo Oosthuizen, Managing Director of Octane comments “….Octane continuously strives to increase customer service levels and I am confident that the partnership with Stowe will permit enhanced service offerings and peace of mind to our customers…. “

In concluding this agreement, Stowe Holdings’ continues
its strategy to increase its product
and service offerings to the Open Fuel Industry and support
of 3rd party software & peripherals.
Stowe Holdings (PTY) Ltd is a private Company, based in Cape Town, Republic of South Africa and operates as an IT specialist in the integration of Electronic and Peripheral products to its proprietary Fuel & Shop Management solutions. Founded in 1989, Stowe initially developed Point-of-Sale and Forecourt Controller solutions for the open Oil-Industry, while providing professional open industry services of Project Management, Product Implementation, Research and Development, E-Commerce services, as well as comprehensive IT product Support and Maintenance.

Released by the Stowe Public Relations Department
Contact: Stowe InterActive Editor, Patti Hart (patti@stowe.co.za). or telephone on +27 +21 +595-2766


Datawise Online

Datawise Online is a leading tool for fleet owners and managers. Users can now view accurate, up to date reports on all aspects of their fleets' fuel performance.


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Support Centre

Stowe Support Centre provides call logging, ticket tracking, customer information and reporting services through a simple, globally accessible interface.


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Stowe M.I.S.

The Stowe MIS system provides detailed reports from all our different departments. A forum system is also active, as well as important Stowe announcements.


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Knowledge Base

The Stowe Knowledge base consists of a varied repository of information regarding methods & practices.



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