We are proud to announce that Stowe Holdings have formally reached and exceeded our service level targets with BP Southern Africa for three consecutive calendar months (May till July 2013). The contractual obligation is set at 95% while Stowe has set a self-imposed target of 98% and managed to exceed even that.
Stowe has established Service Level Agreements with each of our Corporate clients in supporting their individual networks of site system technologies and with BP SA we have a long-standing record of excellent customer relations and above-the-norm service conformance to our official mandates.
In addressing Stowe’s staff at the Company’s Head Office in Cape Town, RSA, Billy Betteridge (BP’s Operational Integrity Manager) believes that such performances are not delivered by a motivated team but an inspired one.
While targets were reached at regular instances in the past, the most recent SLA achievement of a staggering 99.6%, on top of a previous two months of +98%, reflects positively on the continued BP and Stowe Service Improvement Programs (SIP).
With this ‘hat trick’ of results and the level of service standards yet again raised for the market Stowe operates within, we remain committed to pursue our contracted targets and create new precedents for service level achievements, ultimately to the benefit of both Stowe and our Customers.
