Connecting Fuel. Retail. Technology. People.

Effective 13 February 2026, Stowe takes over the BP L1 service. This is a major milestone for the Stowe team: the take-on makes Stowe the main BP helpdesk.

Calls are logged directly with Stowe L1 from sites as well as from certain third-party vendors. The L1 team performs basic telephonic and remote troubleshooting and refers specific incidents to whoever is responsible: Stowe L2, Problem Management or Field Services, or the relevant third-party vendor.

How the transition works

Site systems support for the technology landscape (NetPOS and Namos) transitions from Diebold Nixdorf to Stowe Holdings in two phases:

• Phase 1, NetPOS: cutover on 12 February 2026 at 12:00. No user impact is expected, as these sites are already supported by Stowe; the only change is ticket routing.
• Phase 2, Namos: cutover on 13 February 2026 at 09:00, when ticket routing switches to Stowe.

Why the change

BP's newsflash to its sites says the transition streamlines operations, improves resource utilisation and drives cost efficiencies, strengthening customer experience and service quality.

Stowe has recently expanded its reach by adding 400 additional DOMS support locations in South Africa. We now proudly offer exclusive support at a total of 696 locations throughout the region.

Our DOMS service offering

• L1 telephonic support and vendor management
• L2 remote support
• L3 onsite support
• Problem, change and release management
• Asset management
• Project management

Our offer

Comprehensive experience, an extensive footprint, distinctive offerings and significant market share.

The Stowe and BP journey began in 1993. Over the span of 31 years we have supported BP in achieving numerous milestones along their service roadmap, offering tailored services.

Notable projects

• BP Express Take On
• Namos Take On
• RST Partnership with Diebold Nixdorf
• Doms Conversions
• BP Pay
• ESO Roll Out
• StoVPOS
• BP Rewards

BP celebrated this partnership during its prestigious 100-year gala on 9 October 2024 in Sandton, Johannesburg, where Stowe was recognised as a key service partner.

Our CEO, Maveshan Tandree, proudly accepted the award on behalf of the Stowe team. This moment fills us with pride, and we extend our heartfelt gratitude to every member of our team for their dedication, resilience, passion and commitment to both Stowe and our valued customer, BP.

Our very own Head Office System (HOS) went live at pilot site Puma Arcades. The first recorded transaction took place on Friday 18 October 2024.

This marks an amazing achievement for us: our NetPOS offer to the industry now caters for POS, BOS and HOS functionality.

We thank our Development, QO, Projects, ICT and Field Services teams, and every individual who worked tirelessly on this endeavour. We look forward to rolling HOS out to the wider Puma network in due course.

Stowe's NetPOS Suite (NetPOS and NetACC) has gained some great new functionality. We remain extremely proud of our very own Stowe software and its presence across our customer base, both corporate and in the private dealer market.

Where the NetPOS Suite is used

• Some BPSA sites
• Most Puma Energy sites, including South Africa, Namibia, Botswana, Lesotho, Zambia, eSwatini and Mauritius
• Kaap Agri in South Africa and Namibia
• Some Vivo Energy sites in Namibia
• Masana Petroleum sites and Overberg Agri
• A broad array of private dealer sites, including Astron Energy, Total and Shell branded sites

What's new

• Quick Service Restaurant (QSR): sell combo deals, create recipe items and extend the customer offer to fast food and restaurant sales, all driven by NetPOS.
• Discounts and promotions: set up discount and promo deals.
• Fiscal printer: for Puma Energy in Zambia, where in-country legislation requires the receipt to carry very specific fiscal information.

The Zambia Revenue Authority (ZRA) recently implemented fiscal integration in Zambia. In-country legislation requires Puma to comply with tax regulations under which the receipt printer must print very specific fiscal information. We have successfully developed the ability to do this within our NetPOS system.

What this means

NetPOS sends the required information to the printer, which prints a receipt or invoice accordingly. This helps the retailer comply with the legislative requirement.

Next steps

After the successful pilot at Puma Cairo, we plan to roll out to 32 sites in Zambia.

This is a milestone achievement for us: Stowe is one of only 32 vendors signed off by the ZRA as a compliant solution in the country.

Another innovative service offering to BP, fuelled by passion: a Single Server PC implementation across 78 BP sites.

What is a Single Server?

A Single Server is an additional PC installed near the site's back-office system (BOS). This PC runs the Doms SBC and StoVPOS applications.

Why a Single Server?

Running the Doms SBC and StoVPOS on a separate PC alleviates the processing burden on the BOS. The configuration aims to enhance the overall site experience by reducing transaction times, along with other benefits.

Next steps

Stowe will be implementing this solution across all of BP's Namos sites.

A new mobile payment method is now live. The Stowe team has successfully assisted in launching the mobile app payment method across all Sasol retail sites.

What this means

• Seamless payments: customers can now pay quickly and securely via the mobile app.
• Wider accessibility: available at all Sasol retail locations.
• Enhanced customer experience: faster transactions and a smoother checkout process.

A big thank you to the Stowe team for their hard work and dedication.

We have proudly launched our ServiceNow Self Service Portal to selected Sasol sites as a pilot.

What this means

Sites can register on ServiceNow and:

• Log a ticket
• Track or follow up on a ticket
• Receive notifications

Next steps

• Roll out to the rest of the Sasol network after the pilot
• Expand to the rest of our customer base
• Add future enhancements such as reporting and self-help articles