Stowe Holdings is an established IT company supporting the Fuel and Retail environment. With more than 22 years of excellent service, we are looking for inspired staff who believe they will be an asset to the Stowe Team. Stowe has offices across South Africa as well as a presence in Namibia.

Applications need to be sent directly to careers@stowe.co.za

1)    All applications must be submitted in the manner requested.
2)    If not submitted by the closing date, your application may automatically be excluded.
3)    Should you not hear from us within 30 days of closing date, please consider your application unsuccessful.
4)    Please note that Stowe Holdings (Pty) is an equal opportunity employer. All applications welcome.

Please visit our site regularly to see what opportunities are available within our regional offices.

Field Service Technician (Bloemfontein)

Division: Field Service Availability: Immediately

Department: Field Service

Salary (p/a): Negotiable based on experience

Contract: Permanent

Duties include but not limited to:

• Maintenance and Projects
• Diagnostics, fault-finding and problem solving
• Hardware and software support (on-site)
• Network installations and support

Tools Management

• Boot stock management
• Hardware and Software tools

Administration

• Reconciliations (Petty Cash, Overtime, vehicle logs, etc.)
• Stock control
• Electronic Job Cards
• Checklists & Audits
• Installation documentation

Minimum Requirements:

• Grade 12 Qualification (or equivalent)
• 1 Year experience
• A+ & N+ is a minimum requirement
• MS Windows (7,8,10) support skills are vital
• Proficiency in MS Word, Excel & Outlook
• Driver’s license is essential
• Passport Advantageous

Competencies:

• Good customer skills and Reporting skills
• Good written and verbal communication skills
• Good Technical and troubleshooting skills
• Ability to work under pressure
• Good customer skills and Reporting skills

Please send your CV along with copies of your qualifications and ID. Please include a brief motivational letter as to why you should be considered for the application.

1. All applications must meet the minimal requirements.
2. All applications must be submitted in the manner requested.
3. If not submitted by the closing date, your application may automatically be excluded.
4. Should you not hear from us within 30 days of closing date, please consider your application unsuccessful.

Closing date: Friday, 25 May 2018

Apply by sending your Curriculum Vitae and covering letter to email: careers@stowe.co.za

Senior Analyst (Plattekloof, Cape Town)

Division: Call Centre Availability: Immediately

Department: Service Desk

Salary (p/a): Negotiable based on experience

Contract: Permanent

Duties include but not limited to:

• Interpret agent quality-monitoring results, recommended further action and monitor adherence.
• Incident Analysis (Categorisation, Root-Cause, Diagnostics, Resolution).
• Trend Analysis (Highest Call-Loggers, Categories, Root Causes, Repeat Incidents).
• Support-level alignment between customer maintenance-lists and Call Logging tool.
• Be alert to deteriorating customer-service within the environment and intervene directly or by escalation.
• At specified intervals confirm and sign-off Stowe’s service-level conformance against contractual obligations.
• At specified intervals confirmand sign-off Stowe’s proposed Ad-hoc work for customer approval.

Minimum Requirements:

• Senior Certificate
• 2 – year IT Diploma or equivalent
• Technical Service Desk
• Customer Service
• Point of Sale/Retail Exposure
• Numeracy Skills required

Competencies:

• Must have strong analytical skills
• Must be well spoken
• Must be able to research to gain further knowledge
• Microsoft Office Suite, strong Excel Skills
• Must have supervisory skills
• Should be able to work under limited supervision

Advantageous Skills:

• Quality Assurance exposure
• Knowledge of Small Business Management and management reporting
• Fuel Industry Exposure and Knowledge
• Business Intelligence or Information System Qualification

Please send your CV along with copies of your qualifications and ID. Please include a brief motivational letter as to why you should be considered for the application.

1. All applications must meet the minimal requirements.
2. All applications must be submitted in the manner requested.
3. If not submitted by the closing date, your application may automatically be excluded.
4. Should you not hear from us within 30 days of closing date, please consider your application unsuccessful.

Closing date: Friday, 01 June 2018

Apply by sending your Curriculum Vitae and covering letter to email: careers@stowe.co.za