Stowe Holdings is an established IT company supporting the Fuel and Retail environment. With more than 22 years of excellent service, we are looking for inspired staff who believe they will be an asset to the Stowe Team. Stowe has offices across South Africa as well as a presence in Namibia.

Field Services Technician Contractor

Division: Call Centre Availability: Immediately

Department: Field Services Salary (p/a): Negotiable based on experience

Location: Windhoek, Namibia

Responsibilities may include but not limited to:

• Maintenance and Projects
• Diagnostics, fault-finding and problem solving
• Hardware and software support (on-site)
• Network installations and support

Tools Management

• Boot stock management
• Hardware and Software tools

Administration

• Reconciliations (Petty Cash, Overtime, vehicle logs, etc.)
• Stock control
• Electronic Job Cards
• Checklists & Audits
• Installation documentation

Minimum Requirements:

• Grade 12 Qualification (or equivalent)
• 1 Year experience
• A+ & N+ is a minimum requirement
• MS Windows (7,8,10) support skills are vital
• Proficiency in MS Word, Excel & Outlook
• Driver’s license is essential
• Passport Advantageous

Competencies:

• Good customer skills and Reporting skills
• Good written and verbal communication skills
• Good Technical and troubleshooting skills
• Ability to work under pressure

Closing date: Friday, 24 May 2019.

Applications need to be sent directly to careers@stowe.co.za

IT System Administrator

Division: Call Centre Availability: Immediately

Department: ICT Salary (p/a): Negotiable based on experience

Location: PlatteKloof, Cape Town

Responsibilities may include but not limited to:

• Design, plan, implement and maintain the enterprise ICT systems.
• Analyse infrastructure and make recommendations on necessary improvements that would help drive the business
objectives.
• Contribute documentation towards IT Strategy i.e. operational, configuration and procedural documentation.
• Manage day-to-day activities, system performance, checks, maintenance, and repairs.
• Deal with 3rd party vendors in support of existing products and liaising, planning new services.
• Maintain backup and recovery strategy
• Managing disaster recovery plan including regular testing
• Day to day management and supporting of Microsoft Office365
• Active Directory Users, Computers, Group Policy.
• Constantly work towards securing the organization from internal and external threats.
• Manage endpoint device solutions – antivirus endpoint backup.
• Maintain firewall rules and support.
• Configure routes, create VPN’s and set up policies.
• Setup and configure Servers. (Physical and Virtual Environment)
• Printer server maintenance and configurations.
• Microsoft SharePoint used for the company intranet.
• Provide 2nd line support to Service Desk as well as IT Team for challenging problems and assisting in problem
resolution.
• Agree individual development plan annually with the Department Head / ICT Manager, focusing on skills gaps
identified in performance discussions.
• Attend training scheduled per the development plan, demonstrating skills and knowledge acquired.
• Ensure that functional knowledge is relevant and continually updated.
• Use initiative to research relevant information to keep abreast with changes and new developments in the field.
• Exhibit a commitment to learning from others within the team.
• Ensure that functional knowledge is relevant and continually updated by attending training sessions when offered

Minimum Requirements:

• MCSE/MCSA (Essential)
• 3-5 years’ experience in IT managing and supporting a corporate network
• Solid background in network administration and architecture including comprehensive working knowledge of Active
directory
• Have IT Project experience
• Proficient in managing DNS, DHCP, and Group Policy services
• Have excellent knowledge of MCSE certification, Microsoft Hyper-V HA, Server 2016, DFS, Hyper-V Replica and
Data-Centres

Competencies:

• Strong written and Oral Communication Skills
• Attention to Detail
• Self-Motivated
• Team player

Closing date: Wednesday, 01 May 2019.

Applications need to be sent directly to careers@stowe.co.za

Quality Assessor and Reporting Agent

Division: Call Centre Availability: Immediately

Department: Service Desk Salary (p/a): Negotiable based on experience

Location: Centurion, Johannesburg

Responsibilities may include but not limited to:

• Interpret agent quality-monitoring results, recommended further action and monitor adherence.
• Incident Analysis (Categorisation, Root-Cause, Diagnostics, Resolution).
• Trend Analysis (Highest Call-Loggers, Categories, Root Causes, Repeat Incidents).
• Support-level alignment between customer maintenance-lists and Call Logging tool.
• Be alert to deteriorating customer-service within the environment and intervene directly or by escalation.
• At specified intervals confirm and sign-off Stowe’s service-level conformance against contractual obligations.
• At specified intervals confirmand sign-off Stowe’s proposed Ad-hoc work for customer approval.

Minimum Requirements:

• Senior Certificate
• 2 – year IT Diploma or equivalent
• Technical Service Desk
• Customer Service
• Point of Sale/Retail Exposure
• Numeracy Skills required

Competencies:

• Must have strong analytical skills
• Must be well spoken
• Must be able to research to gain further knowledge
• Microsoft Office Suite, strong Excel Skills
• Must have supervisory skills
• Should be able to work under limited supervision

Advantageous Skills:

• Quality Assurance exposure
• Knowledge of Small Business Management and management reporting
• Fuel Industry Exposure and Knowledge
• Business Intelligence or Information System Qualification

Closing date: Friday, 17 May 2019.

Applications need to be sent directly to careers@stowe.co.za

Field Services Systems Engineer

Division: Field Services Availability: Immediately

Department: Field Services Salary (p/a): Negotiable based on experience

Location: Centurion

Responsibilities may include but not limited to:

Responsibilities may include but not limited to:

Customer Service

• Distinguished service on Stowe and 3rd party products
• Incident Resolution
• Diagnose, Fault-Find and Problem Solving
• Low-level communications and data structure understanding
• Low-level investigations
• Product Support (On Site)
• Hardware Support
• Mentoring technicians
• Administration
• Administration to be completed as per internal policies and procedure

Tools Management

• Boot Stock Management
• Hardware Tools
• Software Tools
• Weekly Vehicle inspections
• Implementation
• Installation and Training capability
• Additional Tasks that may be given at management’s discretion.

Minimum requirements:

• Matric Qualification (or equivalent)
• A+ certification essential
• A minimum of 2 years’ working experience in related Petroleum or IT industry
• Driver’s License
• Knowledge of Computer Hardware & Microsoft Operating Software
• Strong administration skills

Advantageous:

• 2 – 5 Years’ experience in the Petroleum Industry
• Software Knowledge such as NetPOS, NetACC, PEC 8850, Retalix & NAMOS
• Hardware Forecourt Controllers such as Postec, Domms, MPI & Enabler
• Valid Passport

Closing date: Friday, 31 May 2019.

Applications need to be sent directly to careers@stowe.co.za

Applications need to be sent directly to careers@stowe.co.za

1)    All applications must be submitted in the manner requested.
2)    If not submitted by the closing date, your application may automatically be excluded.
3)    Should you not hear from us within 30 days of the closing date, please consider your application
unsuccessful.
4)    Please note that Stowe Holdings (Pty) is an equal opportunity employer. All applications welcome.

Please visit our site regularly to see what opportunities are available within our regional offices.