The Service industry is a highly competitive environment, where there are few differentiators. Stowe strives to create innovative solutions that provide service centric solutions to our clients. By far the largest element of our offer can be broken up into two key elements: a full time Service Desk and On-site Field Services team.
Stowe 24 Hour Service Desk
Dedicated teams of Service Desk agents are available to support clients and perform remote diagnostics on site to resolve issues quickly with the least amount of disruption on site. Continuous product training and cross pollination allow our teams to constantly improve service. Supported site systems and products include:
- NetPOS/NetACC
- Winbranch
- Retalix Storepoint
- Namos
- PEC
- Alien forecourt software
- Bizerba range of slicers and scales
- E-fuel and Fuelmaster
- Tank gauging
The Call centre is able to perform online incident and problem management, tracking calls from time they were logged through to feedback on site and finally to call closure with site history available for trends identification.
A dedicated Data Bureau is responsible for Data upliftment as well as Data and Transaction management, providing the client with key statistics on trends, areas of concern and needs identification within the network.
On Site Maintenance
Stowe’s support of a number of Wet Stock Management systems includes experienced technicians available to visit sites directly to resolve issues that may occur. Our footprint extends beyond South Africa and includes Namibia, Botswana, Mozambique, Lesotho and Swaziland amongst others.
Stowe’s field services team are trained on various products to ensure all our clients have the freedom to choose the correct forecourt management system to suit their site requirements. Currently Stowe supports a number of common forecourt software solutions such as PEC, Namos, Winbranch, Storepoint, Alien, Smartfuel. NetPOS and NetACC systems. This not only covers forecourt or shop systems but also back office system support where managers/owners are reliant on reporting, account management and stock control to keep an eye on their business.
Maintenance contracts can be concluded as a group via an Oil company, or as a single dealer who requires only one or two sites to be supported. Contact us now for more information on our Single Dealer Maintenance solution (LINK).
The advantage of such support contracts is the certainty within business: certainty that a technician will be available, what timelines have been laid out for problem resolution, predictable costs relating to such services as well as the availability of swap out stock in any particular region.
POS Support is not limited to only the forecourt industry as Stowe is able to support Retail Software and Hardware with our most recent contract being concluded with an Industry distributors for their range of Slicers and Scales which will be supported across their growing market.